Back to Toolkit
Google Search Verified Fix

Outlook Email Broken Layout Fix: Resolve Button Clickable Area Collapse

A programmatic integration guide for resolving email rendering crashes inside Outlook Office 365 (Web) using Campaign Monitor's layout editor environment.

Root Bug Analysis

Outlook Office 365 (Web) uses the Office Rendering Service which lacks support for standard rendering rules. This causes Button Clickable Area Collapse elements to break or collapse when rendering templates.

Active rendering engine: Office Rendering Service

Campaign Monitor Specific Guide

Campaign Monitor's delivery wrapper can clean and restructure elements during import, creating dynamic spacing differences inside Outlook Office 365 (Web).

Integration Step:

In Campaign Monitor, click the 'Source' button on your selected editable text region, or edit the template code files directly. Ensure you append the 'class="cs-editable"' flag if you need inline editing later.

ESP Unsubscribe Alignment

When compiling custom HTML templates for Campaign Monitor, you must ensure your layout retains deliverability compliance loops. Campaign Monitor requires you to insert their specific unsubscribe merge tag, otherwise your campaign delivery will be flagged by automated spam audits.

Campaign Monitor Unsubscribe Tag:[unsubscribe]

Documented Client Behavior

Expected layout behavior based on target rendering engine specifications:

Documented behavior: Button Clickable Area Collapse causes elements to stack vertically or clip in Outlook Office 365 (Web) when templates are sent from Campaign Monitor.

Interactive Campaign Monitor Custom Sandbox

Target Environment: Outlook Office 365 (Web)

Auto-compile fixes inside RenderOps Workspace

Load layout code directly into our VML Button Builder to compile responsive table frameworks that display cleanly in Outlook Office 365 (Web).

Launch VML Button Builder

Fix Button Clickable Area Collapse on Other clients for Campaign Monitor