Fix Custom Font Fallback Overrides in Samsung Email — SendGrid Guide for SaaS Product Operations
SaaS communications (onboarding guides, product updates, dashboard reports) require clean tech-first typography and functional UI component layout rendering. Below is the targeted integration guide to fix Custom Font Fallback Overrides inside Samsung Email templates when using SendGrid.
Technical Breakdown
Samsung Email uses the WebKit which lacks support for standard rendering rules. This causes Custom Font Fallback Overrides elements to break or collapse when rendering templates.
SendGrid Behaviors
SendGrid's template parser automatically injects custom style tags that can override inline styles. Always use inline style definitions and define clear target widths. Verify that your dashboard report layouts use nested tables. Flexbox layouts will fail in legacy Outlook clients used by enterprise software buyers.
Remediation Code Block
To prevent Outlook's Times New Roman fallback override, wrap your custom font declarations inside an @media block that Outlook ignores, or use MSO conditional statements to override font-families specifically for Microsoft Word rendering engines. In your SendGrid campaign manager, make sure you configure your links to run via {{{unsubscribe}}}.
<!--[if mso]>
<style type="text/css">
body, table, td { font-family: Arial, sans-serif !important; }
</style>
<![endif]-->
<style>
@import url('https://fonts.googleapis.com/css2?family=Montserrat&display=swap');
</style>Live Code Sandbox Test
How to Deploy inside SendGrid
Copy the fixed VML or table wrapper code block from the remediation box above.
Open SendGrid Design Editor, toggle the view mode to Code Editor, or insert a custom 'Code' module block inside your drag-and-drop layout. Drop the corrected code inside the box.